SHIPPING POLICY

• Items on the website are ready to ship unless stated otherwise. Please allow us 5 business days to ship your order. If you need it sooner please reach out to info@bronsino.com and we will do our best to accommodate.

• All items are shipped fully tracked and insured via Canada Post, Purolator or UPS. We ship worldwide, yet since we are a very small business there are many countries outside of North America and Europe that we may not have shipped to before. If it doesn't show a rate for shipping to your country please email us at info@bronsino.com to receive a quote
• Taxes will be charged according to where the item is being shipped. 
• International orders may have import duties or taxes upon arrival. These fees are are the customer's responsibility. 
  
• We offer free in-person pick up by appointment from our studio at 225 - 975 Vernon Dr., Vancouver
• Potential service interruptions are rare but can happen & orders may take longer to arrive due to variables outside of our control. If this is the case customers will receive an email communicating approximately how much longer and with an explanation at to why. If this is more of a wide spread issue we will post the details to our Shipping Policy.
• Once you have made a purchase from our website you can expect to receive a shipment confirmation email that will include tracking information and any other pertinent details regarding your package.

RETURN POLICY

• Everything we make is handmade, unique and labour intensive. We take pride in what we make and do not offer returns or exchanges unless the item is damaged or defective
• Please let us know within 3 days of receiving your order if there are any concerns and if you'd like to request a return.
• Returns must be approved before being returned to us. Returning an item to us without approval may result in delays or forfeiture of refund
• Customer pays for return shipping 
• There is no restocking fees on returns due to our error
• Contact us for return requests at info@bronsino.com